.ticket-centre{display:grid;gap:16px;padding:4px 0 48px;color:#14251e}.ticket-centre button,.ticket-centre input,.ticket-centre select,.ticket-centre textarea{font:inherit}.ticket-centre-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:24px;padding:22px 24px;border:1px solid #d8e4dc;border-radius:18px;background:linear-gradient(135deg,#fff,#f4faf6 68%,#e9f5ee);box-shadow:0 10px 32px rgba(18,56,38,.07)}.ticket-action-form>p,.ticket-centre-hero p,.ticket-context-panel>p,.ticket-create-panel p,.ticket-detail-section>p,.ticket-queues p,.ticket-worklist>header p{margin:0;color:#26754a;font-size:11px;font-weight:900;letter-spacing:.13em}.ticket-centre-hero h2{margin:4px 0 6px;font-size:30px;line-height:1.08}.ticket-centre-hero span{display:block;max-width:740px;color:#5a6d63;font-size:14px}.ticket-centre-hero>div:last-child{display:flex;gap:8px;flex-wrap:wrap}.ticket-centre button{cursor:pointer}.ticket-action-form button,.ticket-attachment-form button,.ticket-centre-hero button,.ticket-create-panel footer button,.ticket-message-form button,.ticket-worklist>header>button{min-height:40px;padding:0 14px;border:1px solid #cbdad1;border-radius:10px;background:#fff;color:#1f4935;font-weight:800}.ticket-action-form button,.ticket-centre-hero .ticket-create-primary,.ticket-create-panel footer button,.ticket-message-form button{border-color:#1d7046;background:#1d7046;color:#fff}.ticket-mode-banner,.ticket-notice{display:flex;align-items:center;gap:12px;padding:11px 15px;border-radius:12px;background:#fff4d7;border:1px solid #efd38e}.ticket-mode-banner span,.ticket-notice span{color:#67552b;font-size:13px}.ticket-notice.success{background:#eaf8ef;border-color:#a8d6b8}.ticket-notice.error{background:#fff0ee;border-color:#e7b1aa}.ticket-notice button{margin-left:auto;border:0;background:transparent;font-size:20px}.ticket-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.ticket-metrics button{display:grid;gap:2px;padding:15px 17px;text-align:left;border:1px solid #dce6e0;border-radius:14px;background:#fff;box-shadow:0 5px 18px rgba(18,56,38,.04)}.ticket-metrics small{color:#71847a;font-size:10px;font-weight:900;letter-spacing:.12em}.ticket-metrics strong{font-size:26px}.ticket-metrics span{color:#5f7168;font-size:12px}.ticket-create-panel,.ticket-incident-compat{padding:20px;border:1px solid #cbded2;border-radius:16px;background:#fff}.ticket-create-panel>header,.ticket-incident-compat>header{display:flex;justify-content:space-between;gap:20px;margin-bottom:16px}.ticket-create-panel h3,.ticket-incident-compat h3{margin:3px 0;font-size:20px}.ticket-create-panel header span,.ticket-incident-compat header span{font-size:13px;color:#63766c}.ticket-create-panel header button{height:34px;width:34px;border:0;border-radius:9px;background:#eef5f0;font-size:22px}.ticket-create-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.ticket-action-form label,.ticket-create-grid label{display:grid;gap:6px;color:#43574d;font-size:12px;font-weight:800}.ticket-span-2{grid-column:1/-1}.ticket-action-form input,.ticket-action-form select,.ticket-action-form textarea,.ticket-create-grid input,.ticket-create-grid select,.ticket-create-grid textarea,.ticket-message-form select,.ticket-message-form textarea{width:100%;padding:10px 11px;border:1px solid #cad8d0;border-radius:9px;background:#fff;color:#182a21}.ticket-create-grid textarea{min-height:90px;resize:vertical}.ticket-create-panel footer{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:14px}.ticket-create-panel footer span{color:#617269;font-size:12px}.ticket-centre-layout{display:grid;grid-template-columns:210px minmax(320px,1fr) minmax(350px,1.08fr);gap:12px;align-items:start}.ticket-detail,.ticket-queues,.ticket-worklist{min-width:0;border:1px solid #dce6e0;border-radius:15px;background:#fff;overflow:hidden}.ticket-queues{position:sticky;top:10px}.ticket-queues>header{padding:16px;border-bottom:1px solid #e4ebe7}.ticket-queues>header strong{display:block;margin-top:3px;font-size:14px}.ticket-queues>button{display:flex;width:100%;align-items:center;justify-content:space-between;gap:8px;padding:10px 12px;border:0;border-bottom:1px solid #edf2ef;background:#fff;text-align:left}.ticket-queues>button.active,.ticket-queues>button:hover{background:#eaf6ef}.ticket-queues>button span{display:grid;gap:2px}.ticket-queues>button strong{font-size:12px}.ticket-queues>button small{color:#74867c;font-size:10px}.ticket-queues>button b{min-width:25px;padding:3px 6px;border-radius:99px;background:#edf3ef;text-align:center;font-size:11px}.ticket-queues>button.active b{background:#1d7046;color:#fff}.ticket-worklist>header{display:grid;grid-template-columns:1fr minmax(170px,1.2fr) auto;align-items:center;gap:9px;padding:14px;border-bottom:1px solid #e1e9e4}.ticket-worklist>header h3{margin:3px 0 0;font-size:17px}.ticket-worklist>header label{display:flex;align-items:center;gap:6px;padding:8px 10px;border:1px solid #cedbd3;border-radius:9px}.ticket-worklist>header input{min-width:0;width:100%;border:0;outline:0}.ticket-list{display:grid;max-height:1000px;overflow:auto}.ticket-list>button{display:grid;gap:7px;padding:14px;border:0;border-bottom:1px solid #e6ece8;background:#fff;text-align:left}.ticket-list>button.active,.ticket-list>button:hover{background:#f1f8f4}.ticket-list>button.active{box-shadow:inset 4px 0 #1d7046}.ticket-row-top{display:flex;align-items:center;gap:7px}.ticket-row-top strong{font-size:12px}.ticket-row-top em{padding:3px 6px;border-radius:99px;background:#edf2ef;color:#44584d;font-size:10px;font-style:normal;font-weight:800}.ticket-row-top time{margin-left:auto;color:#718077;font-size:10px}.ticket-priority{display:inline-grid;place-items:center;min-width:30px;padding:4px 6px;border-radius:7px;background:#e9eee9;color:#355142;font-size:10px;font-weight:900}.ticket-priority.p1{background:#a82f27;color:#fff}.ticket-priority.p2{background:#e28225;color:#fff}.ticket-priority.p3{background:#e5f0ea;color:#236140}.ticket-priority.p4{background:#edf0f2;color:#59666f}.ticket-list h4{margin:0;font-size:14px;line-height:1.3}.ticket-list p{margin:0;color:#617169;font-size:12px}.ticket-row-context{display:flex;align-items:center;gap:7px;flex-wrap:wrap;color:#5a6e63;font-size:10px}.ticket-row-context b{font-weight:800}.ticket-row-next{display:grid;grid-template-columns:auto 1fr auto;align-items:center;gap:6px;padding-top:7px;border-top:1px dashed #dce5df;font-size:10px}.ticket-row-next small{font-weight:900;color:#73857b}.ticket-row-next span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ticket-row-next b{font-size:10px;color:#28643f}.ticket-detail-facts .risk,.ticket-row-next .risk{color:#b13b31}.ticket-empty{display:grid;place-items:center;gap:6px;min-height:180px;padding:28px;text-align:center;color:#65776e}.ticket-empty strong{color:#243b30}.ticket-detail{position:sticky;top:10px;max-height:calc(100vh - 24px);overflow:auto}.ticket-detail-header{display:flex;justify-content:space-between;gap:12px;padding:18px;border-bottom:1px solid #dfe8e3;background:#f7fbf8}.ticket-detail-header>div{min-width:0}.ticket-detail-header>div>span{float:left;margin-right:8px}.ticket-detail-header p{margin:1px 0 5px;color:#476156;font-size:11px;font-weight:900}.ticket-detail-header h3{margin:0 0 4px;font-size:18px;line-height:1.25}.ticket-detail-header small{color:#687b71}.ticket-detail-header>b{height:max-content;padding:5px 8px;border-radius:8px;background:#e5f1e9;color:#256142;font-size:11px}.ticket-detail-facts{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:1px;background:#dfe8e3}.ticket-detail-facts>span{display:grid;gap:3px;padding:11px;background:#fff}.ticket-context-panel small,.ticket-detail-facts small{font-size:9px;font-weight:900;color:#76887e;letter-spacing:.08em}.ticket-detail-facts strong{overflow:hidden;text-overflow:ellipsis;font-size:11px}.ticket-action-form,.ticket-context-panel,.ticket-detail-section{display:grid;gap:9px;padding:15px;border-bottom:1px solid #e2e9e5}.ticket-detail-section h4{margin:0;font-size:15px}.ticket-detail-section>span{color:#52675c;font-size:13px;white-space:pre-wrap}.ticket-next-action{display:grid;gap:4px;padding:10px;border-radius:9px;background:#eff7f2}.ticket-next-action small{font-size:9px;font-weight:900;color:#26754a}.ticket-next-action strong{font-size:12px}.ticket-next-action b{font-size:10px;color:#687970}.ticket-context-panel>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:7px}.ticket-context-panel span{display:grid;gap:2px;padding:8px;border:1px solid #e2e9e5;border-radius:8px}.ticket-context-panel strong{font-size:10px;overflow:hidden;text-overflow:ellipsis}.ticket-action-form textarea{min-height:55px}.ticket-timeline{display:grid;gap:8px}.ticket-timeline article{padding:10px;border-left:3px solid #7baf91;border-radius:7px;background:#f7faf8}.ticket-timeline article.restricted{border-color:#aa3d35;background:#fff5f3}.ticket-timeline article.public{border-color:#3d77a8;background:#f4f8fc}.ticket-timeline header{display:flex;justify-content:space-between;gap:8px}.ticket-timeline header strong,.ticket-timeline small,.ticket-timeline time{font-size:9px}.ticket-timeline p{margin:5px 0;font-size:12px;white-space:pre-wrap}.ticket-attachment-form,.ticket-message-form{display:grid;gap:7px}.ticket-message-form textarea{min-height:70px;resize:vertical}.ticket-message-form>small{color:#74847b;font-size:10px}.ticket-inline-empty{padding:10px;border-radius:8px;background:#f5f8f6;color:#6c7e74;font-size:11px}.ticket-checklist,.ticket-evidence-list{display:grid;gap:6px}.ticket-checklist label,.ticket-evidence-list>div{display:flex;align-items:center;gap:8px;padding:8px;border:1px solid #e0e8e3;border-radius:8px}.ticket-checklist label span,.ticket-evidence-list span{flex:1;font-size:11px}.ticket-checklist label b,.ticket-evidence-list b{font-size:9px}.ticket-checklist label.done{opacity:.68;background:#f0f7f2}.ticket-evidence-list span{display:grid}.ticket-evidence-list small{color:#708178}.ticket-attachment-form{grid-template-columns:1fr auto}.ticket-attachment-form input{min-width:0;font-size:10px}.ticket-audit{padding:14px}.ticket-audit summary{cursor:pointer;font-size:11px;font-weight:900}.ticket-audit>div{display:grid;grid-template-columns:1fr auto;gap:2px;margin-top:8px;padding:8px;border-radius:7px;background:#f6f8f7;font-size:9px}.ticket-audit>div span{grid-column:1/-1;color:#687970}.ticket-incident-compat #incident-reporting{margin-top:12px}.ticket-detail-close,.ticket-detail-scrim{display:none}.ticket-detail-header-actions{display:grid;min-width:0;justify-items:end;gap:8px}.ticket-detail-header-actions>b{height:max-content;padding:5px 8px;border-radius:8px;background:#e5f1e9;color:#256142;font-size:11px}.ticket-detail-header:focus{outline:3px solid #8fc7a6;outline-offset:-3px}@media(max-width:1250px){.ticket-centre-layout{grid-template-columns:190px minmax(300px,1fr)}.ticket-queues{top:8px}.ticket-detail-scrim{display:block;position:fixed;z-index:700;inset:0;width:100%;height:100%;padding:0;border:0;border-radius:0;background:rgba(8,24,16,.58);backdrop-filter:blur(2px)}.ticket-detail{position:fixed;z-index:701;inset:0 0 0 auto;width:min(700px,100vw);max-height:100dvh;border-radius:15px 0 0 15px;box-shadow:-18px 0 60px rgba(7,26,16,.28);transform:translateX(102%);visibility:hidden;pointer-events:none;transition:transform .2s ease,visibility .2s}.ticket-detail.open{transform:translateX(0);visibility:visible;pointer-events:auto}.ticket-detail-header{position:sticky;z-index:2;top:0}.ticket-detail-close{display:inline-flex;align-items:center;justify-content:center;min-height:34px;padding:6px 10px;border:1px solid #bfd3c7;border-radius:8px;background:#fff;color:#1f4935;font-size:11px;font-weight:850;white-space:nowrap}}@media(max-width:820px){.ticket-centre-hero{align-items:stretch;flex-direction:column;padding:18px}.ticket-centre-hero h2{font-size:25px}.ticket-centre-hero>div:last-child button{flex:1}.ticket-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-centre-layout{grid-template-columns:1fr}.ticket-queues{position:relative;display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-queues>header{grid-column:1/-1}.ticket-queues>button{min-height:58px}.ticket-worklist>header{grid-template-columns:1fr auto}.ticket-worklist>header label{grid-column:1/-1;grid-row:2}.ticket-create-grid{grid-template-columns:1fr}.ticket-span-2{grid-column:auto}.ticket-create-panel footer{align-items:stretch;flex-direction:column}.ticket-context-panel>div{grid-template-columns:1fr}.ticket-detail-facts{grid-template-columns:1fr 1fr}}@media(max-width:480px){.ticket-metrics{grid-template-columns:1fr 1fr}.ticket-metrics button{padding:12px}.ticket-queues{grid-template-columns:1fr}.ticket-row-top{flex-wrap:wrap}.ticket-row-top time{width:100%;margin-left:0}.ticket-detail{width:100vw;border-radius:0}.ticket-detail-header{padding:14px}.ticket-detail-header-actions{gap:5px}.ticket-detail-close{padding:5px 8px}.ticket-attachment-form,.ticket-detail-facts{grid-template-columns:1fr}.ticket-centre-hero>div:last-child{display:grid}.ticket-create-panel,.ticket-incident-compat{padding:14px}}.ticket-report{display:grid;gap:14px;padding:18px;border:1px solid #cfddd4;border-radius:16px;background:#f8fbf9}.ticket-report>header{display:flex;align-items:center;justify-content:space-between;gap:14px}.ticket-report-grid article>header p,.ticket-report>header p{margin:0;color:#26754a;font-size:10px;font-weight:900;letter-spacing:.12em}.ticket-report>header h3{margin:4px 0;font-size:20px}.ticket-report-grid article>header span,.ticket-report>header span{color:#677970;font-size:11px}.ticket-report>header button{min-height:38px;padding:0 13px;border:1px solid #bfd3c7;border-radius:9px;background:#fff;color:#1f4935;font-weight:800}.ticket-report-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:9px}.ticket-report-kpis>*{display:grid;gap:3px;padding:13px;border:1px solid #dbe5df;border-radius:11px;background:#fff;text-align:left}.ticket-report-kpis button{color:inherit}.ticket-report-kpis small{color:#6c8176;font-size:9px;font-weight:900;letter-spacing:.1em}.ticket-report-kpis strong{font-size:21px}.ticket-report-kpis span{color:#64766d;font-size:10px}.ticket-report-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.ticket-report-grid>article{min-width:0;padding:14px;border:1px solid #dce7e0;border-radius:11px;background:#fff}.ticket-report-grid article>header{margin-bottom:11px}.ticket-report-grid dl{display:grid;gap:7px;margin:0}.ticket-report-grid dl>div{display:flex;justify-content:space-between;gap:10px;padding:7px 0;border-bottom:1px solid #edf1ee}.ticket-report-grid dt{color:#52675c;font-size:11px}.ticket-report-grid dd{margin:0;font-size:12px;font-weight:900}.ticket-report-table{grid-column:1/-1}.ticket-report-table>div{display:grid;grid-template-columns:minmax(180px,1fr) repeat(4,78px);align-items:center;gap:7px;padding:7px;border-bottom:1px solid #edf1ee;font-size:11px}.ticket-report-table>div span{text-align:center}.ticket-report-table-head{color:#6c7c74;font-size:9px!important;text-transform:uppercase}.ticket-report-table-head b:not(:first-child){text-align:center}.ticket-report-bars{display:grid;gap:10px}.ticket-report-bars>div>span{display:flex;justify-content:space-between;font-size:11px}.ticket-report-bars i{display:block;height:7px;margin-top:4px;border-radius:99px;background:#e5ece8;overflow:hidden}.ticket-report-bars i b{display:block;height:100%;border-radius:inherit;background:#2b8154}.ticket-report-causes>div{display:grid;grid-template-columns:62px 1fr auto;gap:7px;padding:7px 0;border-bottom:1px solid #edf1ee;font-size:11px}.ticket-report-causes>div b{color:#26754a}.ticket-report>footer{padding:10px 12px;border-radius:8px;background:#eef4f0;color:#53685c;font-size:11px}.ticket-report-error{border-color:#e7b1aa;background:#fff5f3}.ticket-report-error>span{color:#8e2d28}@media(max-width:820px){.ticket-report-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-report-grid{grid-template-columns:1fr}.ticket-report-table{grid-column:auto;overflow:auto}.ticket-report-table>div{min-width:600px}}@media(max-width:480px){.ticket-report>header{align-items:stretch;flex-direction:column}.ticket-report-kpis{grid-template-columns:1fr}.ticket-report{padding:13px}}